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Manipulation, mistrust and adoption: paradoxical responses to AI in companies
• A study conducted by Natalia Vuori (Aalto University, Finland) has identified four trust configurations (full trust, full distrust, uncomfortable trust, and blind trust) that determine how employees interact with AI.Read more about Manipulation, mistrust and adoption: paradoxical responses to AI in companies
• Some employees deliberately manipulate AI tools, compromising the accuracy of their results. Deterioration in the reliability of these tools may then create a ‘vicious cycle’ within companies.
• Managers are well-advised to adopt approaches to AI that reflect levels of trust among employees while reassuring them about the use of data and emphasising concrete benefits.
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