At MWC, Orange’s AI Brings Networks to Life for Users

A technician wearing a helmet and safety vest operates a drone near a telecommunications tower.
• Artificial Intelligence is becoming more than just a tool—it's an essential component of networks. Orange is guiding its innovation and research toward progress in this field.
• Demonstrations at its booth at the 2026 Mobile World Congress showcase AI’s potential to make connectivity more useful and open new possibilities for usage, collaboration, experiences, and impact.
• AI can optimize maintenance with drones, protect families from digital fraud, boost professionals’ productivity with AI agents, and break down language and digital divide barriers through voice interactions in local languages with devices.

AI at the Heart of Dynamic Ecosystems in Networks

Telecom networks are not just static infrastructures. At Mobile World Congress (MWC), the world’s largest telecom and digital technology trade show, Orange demonstrates that by 2026, networks will be dynamic ecosystems capable of perceiving their environment—such as climate degradation, anticipating needs like secure exchanges, data protection, infrastructure sovereignty, and service continuity—and supporting evolving uses. The operator commits to developing and operating networks that meet regulatory and societal demands while remaining open to innovation and international collaboration.

An example of this vision—where technological excellence meets positive societal impact through AI—is the anticipation of increasing forest fire risks.

AI plays a central role in these networks. Integrated at their core, it addresses current challenges: optimizing performance, streamlining operations, enhancing service reliability, and simplifying user experience—all while maintaining human oversight.

  • Trusted operator Orange leverages AI for infrastructure protection and resilience. For example, the Orange Drone Inspection project uses AI to analyze high-definition images captured by drones. Its goal: automate anomaly detection on antennas—such as after extreme weather events—using algorithms that deliver quick, accurate diagnostics. Currently in pilot testing across multiple sites, Orange Drone Inspection aims to strengthen network resilience for customers and teams, reducing the need for risky fieldwork.
  • AI can also be innovatively used for maintenance, with upcoming services like fiber sensing, analyzing data from fiber optic cables. The pilot project Fiber Detection uses light backscatter and AI to precisely locate issues like water leaks near fiber infrastructure.
  • Professionals can also benefit from AI to increase productivity. The AI agent LiveMemo Agent, embedded within the mobile network, automates repetitive, time-consuming customer interactions by converting calls into actions within enterprise tools like CRMs. A simple click on a call summary updates the CRM automatically, eliminating manual data entry. This boosts productivity for field professionals and improves customer experience.

 

Creating Value for Users

The deployment of these intelligent, adaptive networks is always designed with user value in mind. Controlled connectivity becomes a key source of trust—ensuring secure exchanges, data protection, and service continuity. By balancing performance, responsibility, and ease of use, Orange fosters a more efficient, inclusive, and accessible digital environment.

  • An example of this vision—where technological excellence meets positive societal impact through AI—is the anticipation of forest fire risks, which are increasing and threatening communities. Using a combination of 5G network slicing, autonomous drones, and AI, Orange’s Forest Fire Guardian platform demonstrates how coordinated actions can better protect populations and the environment.
  • The Family Protection platform enhances family security amid rising digital fraud. It uses AI to analyze risky content and raise awareness among family members. Language models can, for example, clarify suspicious messages. The goal: create a safer digital space for all generations within families.
  • The specialized language models (LLMs) of Orange Max it Easy Talk exemplify efforts toward digital inclusion. Users of the super-app can interact vocally with services (like Orange Money) in local languages such as Wolof. This fully voice-based interface breaks down barriers of digital illiteracy and linguistic diversity, serving over 20 million current and potential users in Africa and the Middle East.

This virtuous cycle—where technology and humans work together—is the common thread in Orange’s demos at MWC, with innovation and connectivity always serving human progress. For the operator, which aims to be a leading player in AI, responsible and inclusive AI is key—protecting data and digital sovereignty while creating value through solutions that address societal, technological, and ethical challenges.

This text has been translated by an artificial intelligence.

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